Dundee PDSA Pet Hospital

Dundee PDSA Pet Hospital is part of the PDSA charity and is described on its site as providing free and low-cost veterinary care to pets in need. It’s also listed as a Veterinary Nurse Training facility. Recent reviews highlight a mix of experiences: several owners describe the clinical team acting quickly (including surgery for a cat) and supporting families through end-of-life care for an elderly dog, while others report difficulty getting in touch and concerns about front-desk interactions.

Services

•Free and low-cost veterinary care (as stated by the clinic).
•Veterinary nurse training facility (listed in the clinic data).
•Surgery is mentioned in a review (a cat “had to have surgery” and the team proceeded with treatment).
•Assessment and pain relief/anti-inflammatory medication is mentioned in a review (vet assessed a dog’s movement when handling wasn’t possible, then prescribed medication and home-care advice).
•End-of-life care/euthanasia support is described in a review for a 15-year-old dog.

People

•Vet Mairi Nicolson is named in reviews and is specifically thanked for being patient and kind while supporting a family through letting go of their 15-year-old dog, with the owner crediting the team with helping them have “an extra 3 years” together.
•Some reviews draw a contrast between “amazing” vets and reception/front-desk experience, describing reception staff as “unhelpful… rude and dismissive” (another owner says it’s “hard to get in touch,” particularly by phone).

Reviews

Google rating: 4.2 stars from 62 reviews.

•Strong praise for clinical care, including quick action and follow-through (e.g., a cat needing surgery, improvement after treatment).
•Compassionate end-of-life support is described in detail, with a named vet thanked for patience and kindness.
•Access and communication frustrations, especially about being hard to reach by phone and call-backs not being repeated after a missed call.
•Mixed experiences with reception, with one review singling out the receptionist as uncaring/dismissive while saying the vets are “amazing.”
•A serious medication-safety allegation appears in one review (claiming a prescription for human paracetamol); no additional context is provided in the available reviews.

Reviews for Dundee PDSA Pet Hospital

Note: Showing the 10 most recent Google reviews out of 64 we track in total. Recent reviews may not be representative of overall sentiment.

Kara Thorndike

1 month ago

I have been treated shabbily by most of whom I’ve come into contact with at this PDSA hospital. When asking clarifying questions I get exasperation. When trying to think through what the options are, I get belittled and passive aggressive manipulation. When I misunderstand something, the condescension and passive aggressive guilt is laid on heavy and thick. When expressing frustration at mixed messaging, conflicting answers and unclear statements, I get called rude and a liar, threatened, and told I had no right to “criticize”. When I call these things into question, I get frowned at and avoidance or outright hostility. Never mind being constantly talked over and interrupted while trying to explain, clarify, ask questions, or just think through what they are saying. Their people skills are seriously questionable. Which negates any care they may give. Which itself is questionable when you get conflicting answers and unwillingness to actually move on a pet’s condition. They tend to jump to the least effort option regardless if it the right one. Trying to take care of my cat, and they made it harder. They may be a charity, and they are insistent at reminding you as such, but there’s a no charity in the way that they have interacted with me. Nothing but a horrible experience.

Klaudia Opalska

Damin Milkar

10 months ago

This place is so hard to get in touch with I understand you want to keep lines clear for emergencies but you should have a separate line for non emergencies not everyone can or wants to do online I have 7 week old pup said use would phone back I missed the call I thought you would have tried again he needs his needles I can’t carry him all the time I need to go out he’s getting g heavy everything service wise just sucks since Covid cis before the service use to be amazing

Paul Ogilvie

1 year ago

To Vet Mairi Nicolson and all the team at DUNDEE PDSA, Many many thanks for everything You have done for our 15 year old Shihtzu Suzy who We had to let go today. Because of You all Suzy and Our Family enjoyed an extra 3 years together. Heart hurt today but Mairi was caring and patient and kind. Defo a doggo lover. 🙂 Once again Our heartfelt Thanks to You All.. 11/10. 💚💙

Kate fan

Katherine Brown

Larisia tonia marriann Burgess

Do not take any medication from these people for your vet I just got my dog of a Polish lady she gave me a perception for 500mg from the pdsa of human paracetamol dogs cam not take our pain killers or any form of human medication it's toxic to them

Janette Birtwistle

Vets amazing.Receptionist leave a lot to be desired . Unhelpful, uncaring and verging on rude and dismissive . Disappointed and surprised at the attitude of the receptionist.All of us only visit Pdsa because we care about our animals . It would be nice if that care could be reflected by some of the staff