Dundee PDSA Pet Hospital

- Several reviewers speak very highly of the vets and clinical team, including quick treatment, surgery for a cat, and good recovery after treatment at home. - Compassionate support during difficult moments stands out, especially in one detailed review thanking Mairi Nicolson and the wider team for helping a dog enjoy extra time before euthanasia. - A recurring negative theme is difficulty getting in touch, particularly by phone, with complaints about missed call-backs and communication since Covid.

Dundee PDSA Pet Hospital is part of the PDSA charity and provides free and low-cost veterinary care to pets in need. It is also listed as a veterinary nurse training facility. Recent feedback continues to show a mix of experiences: strong praise for the clinical team’s care, alongside repeated frustration about phone access, communication, and some front-desk interactions.

Services

•Free and low-cost veterinary care through the PDSA charity.
•Veterinary nurse training facility, as listed in the clinic information.
•General veterinary assessment and treatment, with reviews describing cases where vets assessed pets, advised on home care, and prescribed pain relief and anti-inflammatory medication.
•Surgical care, including a review describing a cat that needed surgery and was treated quickly.
•End-of-life care, with one family praising the team’s support when saying goodbye to their 15-year-old dog.

Pricing

No published pricing information is currently available for this clinic.

People

•Vet Mairi Nicolson is named in reviews and warmly thanked for being caring, patient, and kind during end-of-life care for a family’s dog.
•Reviews also suggest a contrast between the clinical team, who are often praised, and reception/front-desk interactions, which several owners describe less positively.

Reviews

Dundee PDSA Pet Hospital has a 4.2-star Google rating from 64 reviews.

•Several reviewers speak very highly of the vets and clinical team, including quick treatment, surgery for a cat, and good recovery after treatment at home.
•Compassionate support during difficult moments stands out, especially in one detailed review thanking Mairi Nicolson and the wider team for helping a dog enjoy extra time before euthanasia.
•A recurring negative theme is difficulty getting in touch, particularly by phone, with complaints about missed call-backs and communication since Covid.
•Some reviews describe front-desk service as dismissive or rude, and one review raises a serious concern about medication advice, though no further context is given.

Reviews for Dundee PDSA Pet Hospital

Note: Showing the 10 most recent Google reviews out of 64 we track in total. Recent reviews may not be representative of overall sentiment.

Kara Thorndike

3 months ago

I have been treated shabbily by most of whom I’ve come into contact with at this PDSA hospital. When asking clarifying questions I get exasperation. When trying to think through what the options are, I get belittled and passive aggressive manipulation. When I misunderstand something, the condescension and passive aggressive guilt is laid on heavy and thick. When expressing frustration at mixed messaging, conflicting answers and unclear statements, I get called rude and a liar, threatened, and told I had no right to “criticize”. When I call these things into question, I get frowned at and avoidance or outright hostility. Never mind being constantly talked over and interrupted while trying to explain, clarify, ask questions, or just think through what they are saying. Their people skills are seriously questionable. Which negates any care they may give. Which itself is questionable when you get conflicting answers and unwillingness to actually move on a pet’s condition. They tend to jump to the least effort option regardless if it the right one. Trying to take care of my cat, and they made it harder. They may be a charity, and they are insistent at reminding you as such, but there’s a no charity in the way that they have interacted with me. Nothing but a horrible experience.

Klaudia Opalska

4 months ago

Damin Milkar

1 year ago

This place is so hard to get in touch with I understand you want to keep lines clear for emergencies but you should have a separate line for non emergencies not everyone can or wants to do online I have 7 week old pup said use would phone back I missed the call I thought you would have tried again he needs his needles I can’t carry him all the time I need to go out he’s getting g heavy everything service wise just sucks since Covid cis before the service use to be amazing

Paul Ogilvie

To Vet Mairi Nicolson and all the team at DUNDEE PDSA, Many many thanks for everything You have done for our 15 year old Shihtzu Suzy who We had to let go today. Because of You all Suzy and Our Family enjoyed an extra 3 years together. Heart hurt today but Mairi was caring and patient and kind. Defo a doggo lover. 🙂 Once again Our heartfelt Thanks to You All.. 11/10. 💚💙

Kate fan

Katherine Brown

Larisia tonia marriann Burgess

Do not take any medication from these people for your vet I just got my dog of a Polish lady she gave me a perception for 500mg from the pdsa of human paracetamol dogs cam not take our pain killers or any form of human medication it's toxic to them

Janette Birtwistle

Vets amazing.Receptionist leave a lot to be desired . Unhelpful, uncaring and verging on rude and dismissive . Disappointed and surprised at the attitude of the receptionist.All of us only visit Pdsa because we care about our animals . It would be nice if that care could be reflected by some of the staff