Dundee PDSA Pet Hospital

Dundee PDSA Pet Hospital is part of the PDSA charity and is described on its site as providing free and low-cost veterinary care to pets in need. It’s also listed as a Veterinary Nurse Training facility. Recent reviews highlight a mix of experiences: several owners describe the clinical team acting quickly (including surgery for a cat) and supporting families through end-of-life care for an elderly dog, while others report difficulty getting in touch and concerns about front-desk interactions.

Services

•Free and low-cost veterinary care (as stated by the clinic).
•Veterinary nurse training facility (listed in the clinic data).
•Surgery is mentioned in a review (a cat “had to have surgery” and the team proceeded with treatment).
•Assessment and pain relief/anti-inflammatory medication is mentioned in a review (vet assessed a dog’s movement when handling wasn’t possible, then prescribed medication and home-care advice).
•End-of-life care/euthanasia support is described in a review for a 15-year-old dog.

People

•Vet Mairi Nicolson is named in reviews and is specifically thanked for being patient and kind while supporting a family through letting go of their 15-year-old dog, with the owner crediting the team with helping them have “an extra 3 years” together.
•Some reviews draw a contrast between “amazing” vets and reception/front-desk experience, describing reception staff as “unhelpful… rude and dismissive” (another owner says it’s “hard to get in touch,” particularly by phone).

Reviews

Google rating: 4.2 stars from 62 reviews.

•Strong praise for clinical care, including quick action and follow-through (e.g., a cat needing surgery, improvement after treatment).
•Compassionate end-of-life support is described in detail, with a named vet thanked for patience and kindness.
•Access and communication frustrations, especially about being hard to reach by phone and call-backs not being repeated after a missed call.
•Mixed experiences with reception, with one review singling out the receptionist as uncaring/dismissive while saying the vets are “amazing.”
•A serious medication-safety allegation appears in one review (claiming a prescription for human paracetamol); no additional context is provided in the available reviews.

Reviews for Dundee PDSA Pet Hospital

Note: Showing the 5 most recent Google reviews out of 62 we track in total. Recent reviews may not be representative of overall sentiment.

Damin Milkar

5 months ago

This place is so hard to get in touch with I understand you want to keep lines clear for emergencies but you should have a separate line for non emergencies not everyone can or wants to do online I have 7 week old pup said use would phone back I missed the call I thought you would have tried again he needs his needles I can’t carry him all the time I need to go out he’s getting g heavy everything service wise just sucks since Covid cis before the service use to be amazing

7 months ago

Paul Ogilvie

10 months ago

To Vet Mairi Nicolson and all the team at DUNDEE PDSA, Many many thanks for everything You have done for our 15 year old Shihtzu Suzy who We had to let go today. Because of You all Suzy and Our Family enjoyed an extra 3 years together. Heart hurt today but Mairi was caring and patient and kind. Defo a doggo lover. 🙂 Once again Our heartfelt Thanks to You All.. 11/10. 💚💙

Kate fan

a year ago

Larisia tonia marriann Burgess

Do not take any medication from these people for your vet I just got my dog of a Polish lady she gave me a perception for 500mg from the pdsa of human paracetamol dogs cam not take our pain killers or any form of human medication it's toxic to them

Janette Birtwistle

Vets amazing.Receptionist leave a lot to be desired . Unhelpful, uncaring and verging on rude and dismissive . Disappointed and surprised at the attitude of the receptionist.All of us only visit Pdsa because we care about our animals . It would be nice if that care could be reflected by some of the staff

Thomas Family

Can't thank the vet team enough. I found something wrong with my cat, and they acted so quick to resolve the problem, sadly my cat had to have surgery but the team done the best thing for her ❤️ She has been quite the thing since being home and seems to be more of herself. Again thank you all 🙏 xx

K H

This place is a god send. All the staff are brilliant. Peace of mind as not for profit or pushy. The pdsa hospital has been fantastic with my pets. Its a very much needed service for those on low income, value sound advice and vetinary service for their beloved animals.

Helen Green (Nannabear)

3 years ago

Friendly staff. The vet was really nice even though our dog refused to let her examine him. She watched his movements as he objected and was at least 95% sure he hadn't broken anything. She prescribed anti inflammation and pain killer medicine and advice on how to care for him in the meantime. He is now on day 4 of 10 and is already greatly improved. He wouldn't be this good if he'd broken anything so I'm glad I trusted her judgement.