Dundee PDSA Pet Hospital

Went in and receptionist passed me my dog after telling me on phone has diabeties and blood cancer and couldnt remove the golf ball that they said was a skin tag ended up being cancer. Phoned from january paid for bloods i wonder if actually went on bloods as how you miss cancer or diabettes. Then they said they be able remove lump but i feeling it was just another donation they wanted said i had to give 200 donation for skin tag removal turned the operation couldnt happen. Left me no information said they call in afternoon phone me late evening to tell me nothing we can do so i paid 200 quid to be told . Sorry were taking that donation. Because you are not scottish and even though these other people dont have pay their donation well take tripple of you. It says on card we take donation £25 before treatment before you go in 4 scottish paid nothing but i was charged 200 and never recieved quality service. Care compassion for my dog. Nothing. Calls in evening waited all day saying sorry you have to put the dog down. No sorry you took donation for dismissal and disgusting practice.

Today was pdsa to get operation for my dog after phoning from january and been cut off with skin tag. Turns out that hes got blood cancer and diabietis no be getting lumped removed. Paid for operation over 200 pound the woman said id be rude asking for the money back. She said ill phone you at 2pm picked dog up 11 no calls had to phone at 4 then 5 then again and they said they looked at notes then phond again said they phone back in ten minutes nothing them recieved call 7 saying cant do nothing except put dog down. All day waiting for that call. No refund of 200 but put dog down . Sick as but if they seen dog when phoned january would it been same outcome. Services have been becomr not charity a con. I had problems from january blamed on skin tag turned iut to be cancer. These are not trained vets with your pets. Im european i think because im not scottish i paid for donations from other people. Shocking behaviour for client especially you tell person 9 hrs that your putting the dog down. Dont worry we didnt care for your dog when you first went cause your foreign and if your scottish we may charge your their donation as they dont pay. We charge the fornigner for money even though i lived hear all my life. Because the name doesnt fit. Charge her more. And if we dont do operation were giving you nothing back as it rude. . Corruption in this charity. Con for pet vet that wait till dog is dead charge for operation knowing the dog was dying. Makes you sick. Quality service you want your dog dead this service aint good. You want your money back for operation that never took place they take as a full donation. Disgusting money grabber. When will you put the animals needs first read on fb pdsa complaints some many. How many dogs they going kill

I am so grateful that I registered my cats with pdsa there are amazing and they did more for my ill cat in 24 hrs than a previous vet did in 6 months Absolute amazing care my Rue has had along with Parkside vets. I thank you so much for looking after My Rue

I have been treated shabbily by most of whom I’ve come into contact with at this PDSA hospital. When asking clarifying questions I get exasperation. When trying to think through what the options are, I get belittled and passive aggressive manipulation. When I misunderstand something, the condescension and passive aggressive guilt is laid on heavy and thick. When expressing frustration at mixed messaging, conflicting answers and unclear statements, I get called rude and a liar, threatened, and told I had no right to “criticize”. When I call these things into question, I get frowned at and avoidance or outright hostility. Never mind being constantly talked over and interrupted while trying to explain, clarify, ask questions, or just think through what they are saying. Their people skills are seriously questionable. Which negates any care they may give. Which itself is questionable when you get conflicting answers and unwillingness to actually move on a pet’s condition. They tend to jump to the least effort option regardless if it the right one. Trying to take care of my cat, and they made it harder. They may be a charity, and they are insistent at reminding you as such, but there’s a no charity in the way that they have interacted with me. Nothing but a horrible experience.

This place is so hard to get in touch with I understand you want to keep lines clear for emergencies but you should have a separate line for non emergencies not everyone can or wants to do online I have 7 week old pup said use would phone back I missed the call I thought you would have tried again he needs his needles I can’t carry him all the time I need to go out he’s getting g heavy everything service wise just sucks since Covid cis before the service use to be amazing

This place is so hard to get in touch with I understand you want to keep lines clear for emergencies but you should have a separate line for non emergencies not everyone can or wants to do online I have 7 week old pup said use would phone back I missed the call I thought you would have tried again he needs his needles I can’t carry him all the time I need to go out he’s getting g heavy everything service wise just sucks since Covid cis before the service use to be amazing

To Vet Mairi Nicolson and all the team at DUNDEE PDSA, Many many thanks for everything You have done for our 15 year old Shihtzu Suzy who We had to let go today. Because of You all Suzy and Our Family enjoyed an extra 3 years together. Heart hurt today but Mairi was caring and patient and kind. Defo a doggo lover. 🙂 Once again Our heartfelt Thanks to You All.. 11/10. 💚💙