Tay Veterinary Centre

Tay Veterinary Centre describes itself as a family-run independent practice with over 50 years of providing care, and it is also listed as a veterinary nurse training facility. From the clinic’s own information and recent reviews, it appears set up for routine preventative care (consultations, vaccinations) as well as diagnostics and procedures (including in-house lab work, surgery and dental).

Recent owner feedback is mixed: several reviews mention long-term use and trust in specific vets (especially Olga) and comment on the clinic being clean and well laid out. A smaller number of reviews raise serious concerns about the accuracy of written reports for insurance, charges, and how nervous or reactive dogs are managed in the waiting area (including dogs approaching other dogs).

Services

From the clinic website summary

•Consultations
•Vaccinations
•Surgery
•Dental care
•Diagnostics
•In-house lab testing

From reviews (examples of what owners say happened)

•Ear problems work-up mentioned by one reviewer, including an ear smear/microscope slide and medication being prescribed (the reviewer disputes the quality/need).

Pricing

•One reviewer reports being charged £22 for an ear smear/microscope slide test.
•One reviewer alleges being charged for an insurance claim they say they had not started (no price stated).

People

•Olga (vet): Mentioned multiple times. Owners describe trusting her “clinical judgement,” and one review says she explained everything and helped keep a cat from feeling stressed during the visit. Another review says she identified a cat’s illness on the first visit when other vets had not found an issue.
•Patricia (vet): Named in a critical review alleging poor handling of an ear-smear test and that the cat was “traumatized”; the reviewer also disputes the diagnosis and report wording.
•Nalina: Named positively alongside Olga by one long-term client, but without specific details of what was done.
•Reception staff: Described as very friendly in both positive feedback and in a negative review (where the clinical/administrative issues were the main complaint).

Reviews

Google rating: 4.4 stars from 215 reviews.

•Trust in specific clinicians (especially Olga): owners mention confidence in her judgement, clear explanations, and low-stress handling for cats; one says she spotted a problem other vets missed.
•Cleanliness/facilities: one review highlights the practice being “very clean and well laid out.”
•Administrative and documentation disputes (minority but detailed): one reviewer alleges inaccurate wording in reports affecting an insurance claim, and disputes charges and the necessity of follow-up appointments.
•Handling of nervous/reactive dogs: one review says the vet did not spend time calming a nervous dog, and raises concern that dogs were allowed to roam and approach other dogs in the waiting room.

Reviews for Tay Veterinary Centre

Note: Showing the 5 most recent Google reviews out of 215 we track in total. Recent reviews may not be representative of overall sentiment.

Lesley Brackenridge

a month ago

Excellent vets. All the staff are lovely. Very clean and well laid out. Thank you xx

Annmarie Malone

3 months ago

W W

2 weeks ago

Vets are writing whatever they want in their reports and won't admit to making a mistake. Practice manager backs up against the client suggesting that the client is lying. Yet still they have a cheek to charge me for making an insurance claim I haven't even started! What the vet has written in the report is not only false but making the claim useless (Illness could be understood as existing pre-insurance what is untrue! Symptoms started a week before I got a visit, they reported it was developing for quite some time! We've insured only two weeks prior to the ear infection. I was so relieved that I did take insurance, but then Tay Vets happened). They also make mistakes while charging, but make you pay anyway later. Imagine going to the grocery store after two weeks only to be charged for items that they forgotten to scan previously. Moreover, the follow up appointments are sold as necessary even though that should have depended on the condition of the pet. All that's a pity as receptionists are very friendly and the practice is close to where I live. Vet Patricia has no idea how to make ear smear microscope slide to look for mites but charges 22£ for her incompetence in that. She traumatized my cat and diagnosed nothing, then prescribed every possible medication she could think of. And wrote lies in the reprt. Avoid!

Vets are writing whatever they want in their reports and won't admit to making a mistake. Practice manager backs up against the client suggesting that the client is lying. Yet still they have a cheek to charge me for making an insurance claim I haven't even started! What the vet has written in the report is not only false but making the claim useless (Illness could be understood as existing pre-insurance what is untrue! Symptoms started a week before I got a visit, they reported "it was developing for quite some time"! We've insured only two weeks prior to the ear infection. I was so relieved that I did take insurance, but then Tay Vets happened). They also make mistakes while charging, but make you pay anyway later. Imagine going to the grocery store after two weeks only to be charged for items that they forgotten to scan previously. Moreover, the follow up appointments are sold as necessary even though that should have depended on the condition of the pet. All that's a pity as receptionists are very friendly and the practice is close to where I live. Vet Patricia has no idea how to make ear smear microscope slide to look for mites but charges 22£ for her incompetence in that. She traumatized my cat and diagnosed nothing, then prescribed every possible medication she could think of. And wrote lies in the reprt. Avoid!

Lisa Kidd

4 months ago

100% trust this vet with my cat used them for years. Staff very friendly best vet in dundee. Olga and nalina

Maria

5 months ago

Lovely staff.

Sheila Fraser

Excellent practise.Trust & respect Olga's clinical judgement.Thank you

*

Good vets they actually seem to care unlike other vets that's just all about the money

Klaudia Janik

Mrs. Olga is the best vet. patient, explains everything, the cat does not feel stressed. Mrs. Olga found the disease in the cat on the first visit where other vets did not see a problem. I am happy that we found such a wonderful vet.

Rose

11 months ago

They've went downhill since moving their practice. My dogs used to enjoy going to the vets & enjoy the extra attention but haven't since they've moved the practice. Vet doesn't spend any time trying to calm nervous dogs (which have became nervous due to bad experiences there) and god forbid you've got a lead reactive dog as dogs are allowed to just free roam round the waiting room and come through doors and approach your dog.