Tay Veterinary Centre – Vets in Dundee
AI Overview
Generated from publicly available data sources; may not fully represent the broader set of reviews.
Tay Veterinary Centre in Dundee is a veterinary facility that also serves as a veterinary nurse training center. The clinic has garnered a mixed reputation based on 214 Google reviews, averaging a rating of 4.4 stars. This suggests a generally positive reception, although recent written feedback highlights some areas of concern.
Several reviews praise specific veterinarians, notably Mrs. Olga, who is recognized for her clinical expertise and ability to make pets feel at ease, with multiple reviewers expressing trust and satisfaction in her care. One reviewer specifically mentioned how Olga was able to diagnose a condition in their cat that other veterinarians had missed.
However, not all experiences have been positive. Some clients report issues with the accuracy of medical reports and billing practices. One reviewer, in particular, expressed dissatisfaction with what they perceived as inaccuracies in their pet’s medical report, which negatively impacted an insurance claim. They also criticized the clinic for unnecessary follow-up appointments and for mishandling billing.
The clinic’s customer service, particularly from the reception team, is generally described as friendly, though concerns about the handling of nervous pets and the management of the waiting area have been noted. Overall, while Tay Veterinary Centre has a solid base of positive reviews, recent negative feedback indicates areas where improvements could be made, especially in communication and handling of sensitive cases. Pricing transparency and management of animal interactions in the clinic could also be areas of focus to enhance client satisfaction.
Animals Treated
Dogs
Cats
Birds
Small Mammals
ExoticsPoultrySpecial Services
Veterinary nurse training provided
Location
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Animals Treated at Tay Veterinary Centre
Animals We Treat
Companion Animals
DogsCatsBirdsSmall MammalsExoticsFarm Animals
PoultryOpening Hours – Tay Veterinary Centre
Opening Hours
Hours
Reviews for Tay Veterinary Centre
Note: Showing the 5 most recent Google reviews out of 214 we track in total. Recent reviews may not be representative of overall sentiment.
W W
2 weeks ago
Vets are writing whatever they want in their reports and won't admit to making a mistake. Practice manager backs up against the client suggesting that the client is lying. Yet still they have a cheek to charge me for making an insurance claim I haven't even started! What the vet has written in the report is not only false but making the claim useless (Illness could be understood as existing pre-insurance what is untrue! Symptoms started a week before I got a visit, they reported it was developing for quite some time! We've insured only two weeks prior to the ear infection. I was so relieved that I did take insurance, but then Tay Vets happened). They also make mistakes while charging, but make you pay anyway later. Imagine going to the grocery store after two weeks only to be charged for items that they forgotten to scan previously. Moreover, the follow up appointments are sold as necessary even though that should have depended on the condition of the pet. All that's a pity as receptionists are very friendly and the practice is close to where I live. Vet Patricia has no idea how to make ear smear microscope slide to look for mites but charges 22£ for her incompetence in that. She traumatized my cat and diagnosed nothing, then prescribed every possible medication she could think of. And wrote lies in the reprt. Avoid!
Sheila Fraser
3 months ago
Excellent practise.Trust & respect Olga's clinical judgement.Thank you
*
4 months ago
Good vets they actually seem to care unlike other vets that's just all about the money
Klaudia Janik
4 months ago
Mrs. Olga is the best vet. patient, explains everything, the cat does not feel stressed. Mrs. Olga found the disease in the cat on the first visit where other vets did not see a problem. I am happy that we found such a wonderful vet.
Rose
11 months ago
They've went downhill since moving their practice. My dogs used to enjoy going to the vets & enjoy the extra attention but haven't since they've moved the practice. Vet doesn't spend any time trying to calm nervous dogs (which have became nervous due to bad experiences there) and god forbid you've got a lead reactive dog as dogs are allowed to just free roam round the waiting room and come through doors and approach your dog.
