Vets Now (Dundee)

Vets Now (Dundee) is part of the Vets Now network (the website describes 60+ UK emergency locations) and is set up primarily for out‑of‑hours pet emergencies rather than routine daytime care. The clinic also offers video consultations, and the website states it provides emergency cover when “host practices are closed.”

Recent reviews describe fast triage and ongoing communication during urgent cases—for example, a dog seen after being hit by a car, and pets kept in for monitoring (“in for two nights”). Several owners mention proactive updates, including follow-up calls and “regular updates” on a pet’s progress. Reviews also repeatedly note that out‑of‑hours care can be costly, with one describing it as “invaluable” despite the price.

Services

• •Out-of-hours emergency pet care (website states emergency services when host practices are closed).
• •Video consultations (website).
• •In-clinic urgent assessment and treatment, as referenced in reviews
• •Road-traffic injury care after a dog was hit by a car.
• •Overnight hospitalisation/monitoring (“in for two nights”).
• •Diagnosis and treatment recommendations for a dog, with the vet reviewing clinical history before the visit (as described by one reviewer).

People

• •Jane (vet): Mentioned as “amazing” during a pet’s two-night stay, with the owner describing “best care.”
• •Helen (vet): Described as quickly getting up to speed on a dog’s history and giving an “informative diagnosis and treatment recommendation.”
• •Charlotte (vet): Mentioned for explaining things clearly, answering worries, and calling with updates during a difficult situation.
• •Admin staff: Described in one review as “very understanding.”

Reviews

4.3 stars from 271 reviews. “”

• •Speed in urgent situations: owners mention being seen quickly and getting rapid action (including after a car accident).
• •Communication and updates: repeated mentions of vets calling to update owners and providing “regular updates” during ongoing care/monitoring.
• •Handling pets gently and keeping them calm: one owner noted their dog was unusually calm at the practice and linked it to the environment and staff approach.
• •Cost expectations for out-of-hours care: one reviewer explicitly notes it is “costly,” while still valuing access to emergency service.